Nutritionist Pro FAQ

Find answers to common customer questions

Pricing Options

How much does Nutritionist Pro cost?

We offer different prices for various modules of Nutritionist Pro. Check out our Product Catalog for pricing details.

How do I sign up for the online version?

To purchase the online application, visit our Product Catalog and pick the online product and plan you wish to purchase. Once purchase is complete, you will be taken to a login page immediately and you can login and use the application.

If your company does not allow purchases through the e-commerce store no problem contact us and we can offer you other options for payment: Paypal, bank wire, check, or Purchase Orders.

How do I add more time to my online account or buy another plan?

To add more time to your account simply log into your account, select the Profile image in the top right, and then select Manage Accounts.

Next, go to Buy More products. From there, you can see the full list of products and purchase the one that meets your needs.

How do I activate my desktop Nutritionist Pro account?
  1. We offer a few easy options to activate your account.  We can email you an invoice, please contact us and we will be happy to help you activate your account.
  2. If you already have an invoice you have a few options to pay – submit a PO, mail a check, process via Credit Card, or submit a bank wire. The details are provided on the invoice.
Can I cancel my online subscription?

Yes, it’s very easy to cancel. Login and go to Manage Accounts (click on your name on the top right hand corner) and select Subscriptions.  You will see a Cancel button there.

Is the online subscription a one-time payment or recurring?

We offer a few plans for the online subscription and the plans are based on recurring payments. So if a 12 month plan is picked you will be charged every 12 months for the plan.  You can cancel the plan if you no longer need to use the application.

Can we add multiple Nutritionist Pro users?

Yes, any of our applications can be purchased for multiple users. Simply add the quantity you need before you finalize your cart and the additional users will be added to your account.

We offer discounts for additional users, so contact us if you plan to buy more than one.

Do you offer student pricing?

Yes, we offer great discounts for our student users. Please contact us and we will be happy to help you. To qualify for a student discount, tell us which program you are enrolled in, and send us a copy of some paperwork that shows you are a current student to sales@axxya.com.

How do I purchase the desktop software?

We offer a few options. You can purchase from our Product Catalog and as soon as purchase is complete, you will be taken to a login page. Our support team will also be in touch to help you with the install and to license your software.

How do I renew my desktop software and pay my invoice?

Thank you for renewing your account. If you need an invoice please contact us and we will be happy to send that to you.

 

Demo Trial Options

What demo and trial options do you offer?

We offer both Desktop and Online applications and free trials for both. Please visit the Free Trial page, complete the trial process as described.

We also have a great video library, so check it out to see all the great features of our product line.

Do you offer a live demo?

Sometimes firewall and restrictions at your company may prevent you from installing our demo. No worries, we can setup an appointment with you and show you the features via a live demo meeting.  This is a good way to learn about our software and see which features will fit your needs better. To set this up simply contact us and we can set up a time to go over your needs.

Nutritionist Pro Online

Which features are available for the online application?

Currently we offer these options on the online version

  • Create Food Labels
  • Build recipes/formulas and see nutrient breakdowns
  • See Menu Labeling and other reports for recipes/formulas
  • Nutrient guidelines for the USA, Canada, Europe/UK, and China/Hong Kong
  • Organize your recipes in a book
  • Use our API services to send data to any third-party tool

We also offer a Compare Chart for a more extensive feature comparison between our modules

Is Nutritionist Pro compliant with accessibility regulations?

Yes, we have specifically added features to Nutritionist Pro to make it both accessible and compliant with government requirements. This includes USA regulations such as WCAG 2.1 Level AA, the Accessible Canada Act, and state/provincial frameworks such as the Accessibility for Ontarians with Disabilities Act (AODA). For example, our food labels and our label PDFs can be read by screen readers.

At Axxya, we strive to offer more than the basic level of accessibility required by governments worldwide. Please contact us if you would like to request an accessibility feature.

What type of safety measures do you take to protect data?

At Axxya Systems, we give the utmost priority to safeguarding your data. We incorporate the same safety measures for your data which we do for our extensive Knowledge base of foods, ingredients and nutrients. Our application servers adhere PCI Level I compliance standards for safeguarding your data. We use BlueSnap as our global payment processor who is PCI Level I compliant and provides institutional level security.

Nutritionist Pro Desktop

What is the difference between the Menu Creation and Diet Analysis modules?

The Menu Creation and Diet Analysis modules are offered as desktop products. Both provide the ability to analyze recipes, foods, create and build menus, and set nutrient goals to compare against menus or recipes. The main difference is that Diet Analysis also offers and ability to manage clients and patients. The client/patient feature allows users to create detail nutrient assessments for individual or groups of clients. See our Compare Chart for more details, or connect with our team to show you a live demo of the products.

Does Nutritionist Pro work on macOS?

We offer both online and desktop options for some of our modules. For desktop installations, additional steps are needed to run on macOS.

Check out our Compare Chart to see which modules are offered on the desktop and which are offered online, or you can quickly chat with us and we will be happy to help you.

I bought a new computer can I install Nutritionist Pro on that?

Yes, you can move your install of the desktop software from older machine to a new computer simply create a ticket for our support team and they will provide you additional details.

How do I download the latest version of Nutritionist Pro?

We send the latest version to the primary contact listed on each account. If you would like us to change that primary contact, please let us know and we can make that change

If you need a link to the new version, contact our support team by creating a support ticket and they will contact, you asap.

Nutrition Facts Food Labels

Does the government allow Nutritionist Pro to be used for label and recipe creation?

Yes. Nutritionist Pro can create labels for a few regions: the USA, Canada, the UK/EU, and China/HK. For these labels, the government allows the food and food service industry to use an ingredient database and our software to calculate recipe data and food labels. The agencies don’t provide a list of software vendors, but they allow ingredient databases to be used and leave it up to you to decide which ones you want to use.

Nutritionist Pro uses USDA, CNF, EU/UK databases, as well as other government sources of data, and data from the manufacturer. In addition, our users can add ingredients not found in the software by using the ingredients listed on their food package.

This type of analysis is allowed by the government of these regions. The various agencies request that you keep good records of your analysis, and we recommend that, when you use the foods in our database, you always check the source of the food data, which appears next to the food name when you search and select. So, if you’re making a Canadian label, use Canadian data, etc.

If you are not sure whether your region has a nutrient and ingredient database, we recommend asking your regional contact. You can also send them the link to our website for further information as well.

What is the difference between laboratory and database analysis?

Nutritionist Pro uses a large custom database for nutrient analysis. We capture data from around the world from different sources, and our software can be used to calculate nutrient breakdown of recipes, ingredients, food labels, diets, menus and more.

Laboratory vs Database Nutrient Analysis: Each process handles nutrient analysis differently and the government agencies do not enforce one over the other. As long as you keep good records and follow good protocols you are allowed to use either or both of these options.

The database relies on average nutritional content of ingredients vs lab analyzes the sample the one time it was made. Samples can vary every time you send it to a Lab since there can be variations in the sample. Over the long run, industry research has shown that using a database has been results.

Our extensive data source makes recipe/formula creation easier and faster. Our team works with many different food sources around the world. We have ingredient data from USA, Canada, Asia, Europe, Latin/Central America and more. We also have easy steps for users to add their own custom ingredients to the software that can be used in their recipes and labels.

I am not sure how to start. I need food labels fast!

No worries, Nutritionist Pro can help. We compile ingredient data from many regions, and we have labels for many regions. What you need to get started:

  • Make sure you know the yield of your recipe and your portion amount.
  • Have your ingredients written out with weight or common household portions. For example, chicken 3 pounds, tomatoes 15 kilograms, 1 teaspoon of salt, etc
  • Now you are ready to build your recipe in Nutritionist Pro. Go to our recipe section and start to enter your recipe data and build your recipe.

Once you are done, you can look at the nutrient profile and see how your recipe looks. To make your label, go to our label section and add your recipe to the label of your choice. Once you are done with the label, you can save or print it as needed.

We offer excellent training videos, so please visit our video library for details on each of these features. Using Nutritionist Pro allows you to play with recipes and modify them easily to see how the nutrient profile will change. Please use all the resources offered, and your label creation will become a snap.

I am looking for new FDA USA labels do you offer those?

Yes, we do offer the new FDA US labels in both our desktop and online options. We recommend using Nutritionist Pro online.

 

I need the older FDA US labels what are my options?

Yes, we also offer desktop option for older label designs, contact our team and we will send you an invoice for the older label designs.

I need to comply with USA menu labeling guidelines. Do you have any options for me?

Yes. The cheapest option is to purchase the USA Module. We offer a Menu Labeling Report that has the 11 nutrients for compliance.

If you already have the online version go to the Reports section, select Recipes and then look for the MLR report.

I am looking to meet the EU/UK 1169 guidelines. Do you have a product for me?

Yes, absolutely. Our Europe UK online module will create food labels meeting 1169 compliance.  See EU/UK page for label styles, pricing, free trial, and more.

I sell my products in Canada. Can I use your software for Canadian food labels?

Yes. Our Canada online module will create food labels meeting Canada compliance. See Canada page for label styles, pricing, free trial, and more.

I sell my products in China. Can I use your software for Chinese food labels?

Yes. Our Chinese online module will create food labels meeting food label compliance. See China/Hong Kong page for label styles, pricing, free trial, and more.

How big is your food database?

Our nutrition team is constantly updating and adding to our database. Currently, we have over 82,000 foods in our database. If there is something you would like us to add, please send the info to sales@axxya.com. We capture data from many different sources: direct from brand and from various government sources as well.

Training and Support

Do you offer any training?

Yes, we offer web training. We offer a video library and help documents. Please contact our team and we can help guide you with the best options.

What if I have an error in the application what do I do?

No worries. Our support team will be happy to assist with any issues. Simply open a support ticket and the team will contact you ASAP. Remember to highlight all the important things in your ticket such as your correct contact details, company info, which product you are using, and the details about the issue.

Distributors and Partners

Do you work with any Distributors?

Yes, we do work with many distributors all over the world. We are always looking to add more distributors to work with. If you would like to become a distributor, contact us and we will be happy to work with you.

If you are a customer and need to purchase through a distributor, let us know which region you are located in, and we can help find one you can work with.

Can we partner with Axxya Systems?

We have many partners from different industries, and are always looking to work with great companies that complement our product line. Please connect with our team and we will be happy to discuss partnership opportunities.